| 1. | Is online purchase safe? |
| People should be aware that as long as they are dealing with reputable companies, online transactions are far more secure than the | |
| face-to-face transactions people perform every day. Online transactions eliminate the middle man, such as the waiter | |
| who processes your credit card payment, so there are less people who physically see your private information. | |
| 2. | What happen if I selected an item and put into the shopping cart but do not proceed for a period of time? |
| Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. | |
| After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and | |
| be available for other customers. | |
| 3. | When will I be billed? |
| Your credit card will not be billed until your order is ready to be shipped out. Please note that all products are subject to availability. | |
| 4. | Do I have a choice in currency payment? |
| We transact in Malaysian Ringgit (RM). | |
| 5. | Is my privacy protected? |
| Please refer to our Privacy Policy. | |
| 6. | Is my credit card information secure on the Internet? |
| We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, | |
| which encrypts information you input. As for credit card information that you entered during the purchasing process | |
| it would pass through our site to payment provider that we used; it is invisible to us. | |
| Please refer to our Privacy Policy for more details. | |
| 7. | Can I pay offline? |
| We do accept bank transfer or cash bank in. Please refer to Delivery & Payment for further details. | |
| 8. | What shipping options are available? |
| Currently, we deliver our products throughout Malaysia and the world with reputable courier services and our in house | |
| delivery services. For destination in Malaysia, we offer free shipping when you purchase RM80 and above from us. | |
| Some countries place restrictions on certain imports, please check with your local authorities before placing an order. | |
| 9. | When do I expect to receive the merchandise? |
| For standard delivery in Malaysia, please expect 3-5 working days. Please refer to Delivery & Payment for further details | |
| *Free shipping only destination in malaysia (excluded Sabah and Sarawak) |